Welcome to Fremantle Getaways. We want you to enjoy a comfortable and relaxing stay. Please read the following terms before confirming your reservation.
1. Bookings and Payment
All prices are in Australian dollars (AUD). The total booking price, including cleaning and applicable booking fees, is displayed before confirmation.
A reservation is confirmed once the required payment has been received. Payment schedules and cancellation conditions are provided at the time of booking.
The person making the reservation must be at least 18 years old and is responsible for ensuring all guests comply with these terms.
2. Cancellations and Changes
The cancellation policy displayed at the time of booking applies to your reservation.
Requests to change dates or guest numbers are subject to availability and may result in price adjustments.
Refunds are subject to the applicable cancellation policy and Australian Consumer Law.
3. $300 Security Hold
A temporary $300 security hold is placed on the payment card associated with your reservation. This is NOT a charge. The hold protects against damage above and beyond normal wear and tear. Slight stains on towles or linen, broken crockery, scuffs on the walls etc are not charge. We do ask that you advise us of these events so our cleaning staff can replace immediately.
The security hold provides security against damage/mess beyond normal wear and tear, additional cleaning beyond standard departure cleaning, deep cleaning as a result of unauthorised animals, loss of keys or access devices, other reasonable costs resulting from a breach of these terms
The property is inspected after checkout. If no damage or additional costs are identified, the hold will be released two days (48 hours) after checkout. Your bank may take additional time to restore the available funds.
If a charge is necessary, only the reasonable, substantiated amount will be collected, up to the $300 held. Any remaining amount will be released. Guests will be notified of the reason for the charge.
Guests remain responsible for proven damage or additional costs exceeding $300, where legally recoverable.
4. Occupancy and House Rules
The property may only accommodate the number of guests confirmed in the reservation. Additional visitors require prior approval.
To ensure everyone's comfort:
- Parties, events and excessive noise are not permitted.
- Quiet hours are from 10 pm to 7 am.
- Smoking and vaping are prohibited indoors.
- Pets require prior written approval.
- Guests must respect neighbours, shared facilities, parking rules and any strata by-laws.
- All property-specific house rules must be followed.
- Serious breaches may result in termination of the stay where lawful, with any refund determined by the circumstances and applicable law.
5. Care of the Property
Guests are responsible for treating the accommodation and its contents with reasonable care.
Please report damage, breakages or maintenance issues promptly so they can be addressed.
Guests may be charged reasonable repair, replacement or additional cleaning costs where damage or excessive soiling occurs. Charges will account for normal wear and tear and the condition of the affected items.
6. Check-in, Check-out and Cleaning
Check-in and check-out times are provided in your reservation confirmation.
Early arrivals and late departures require prior approval.
Standard departure cleaning is included in your booking. Guests are simply expected to leave the property reasonably tidy, dispose of rubbish appropriately, attend to used dishes and return keys as instructed.
Additional charges may apply for excessive cleaning or unauthorised late departures that result in actual additional costs.
7. Maintenance and Property Access
Occasionally, maintenance, repairs or interruptions to building services may occur.
We will advise guests of known significant disruptions where practicable and make reasonable efforts to resolve issues promptly.
Access may be required for urgent repairs or emergencies. Reasonable notice will be provided wherever practicable.
Please report any problems during your stay so we have an opportunity to assist.
8. Liability and Unforeseen Circumstances
Guests are responsible for taking reasonable care of their personal belongings and securing the accommodation when unattended.
Where unforeseen circumstances make the accommodation unavailable or materially affect the stay, we will work with guests towards an appropriate resolution, subject to applicable law.
Nothing in these terms excludes or limits rights available under Australian Consumer Law.
9. Contact
For booking enquiries or assistance during your stay, please contact Fremantle Getaways through the contact details provided with your reservation.
Thank you for choosing Fremantle Getaways. We look forward to welcoming you!